Shipment tracking
Track your shipment
Enter your tracking number to get the latest status of your courier or freight shipment.
Need it now? Message us on WhatsApp with your tracking number.
Chat on WhatsAppPhoto to come: SNL Express courier sharing a shipment confirmation and tracking number with a customer at collection
Help
Where to find your tracking number
- It is on the receipt or confirmation we give you when your shipment is collected
- It is in the WhatsApp or email message we send after collection
- Receivers can ask the sender to share it
Cannot find it? Message us with the sender's name and the pickup date and we will look it up.
What each status means
- Collected
- We have your shipment and it is being prepared.
- In transit
- Your shipment is on its way through our courier network.
- At customs
- Your shipment is being cleared by customs.
- Out for delivery
- Your shipment is with the delivery team today.
- Delivered
- Your shipment has been delivered and signed for.
- Exception
- Something needs attention. We will explain what has happened and the next steps.
Personal support
A real person behind every update
Questions about your shipment? Our team in Ja-Ela knows where it is and what happens next. Message us on WhatsApp any time during opening hours.
Monday to Friday 8.30am to 5.00pm · Saturday 8.30am to 1.30pm
Chat on WhatsAppPhoto to come: SNL Express support team checking shipment status and updating customers on WhatsApp
FAQ
Tracking questions
Your tracking number is on the receipt or confirmation we send you when your shipment is collected. If you cannot find it, message us with your name and pickup date.
Sending something new?
Request a pickup in minutes and we will collect from your door.