Report a problem with a shipment
We are sorry something has gone wrong. Tell us what happened and our team will look into it and keep you updated.
Photo to come: SNL Express customer care team listening to a customer report a problem with a shipment
What to do
1. Tell us quickly
Report the problem as soon as you notice it, using the form below or WhatsApp.
2. Keep everything
Keep the packaging, the item and any receipts. Take clear photos.
3. We investigate
We check with our team and partners and update you on what we find and the next steps.
Report a problem
Please give as much detail as you can. It helps us resolve things faster.
How we handle your report
We acknowledge every report and give you a reference number. We look into it with our team and, where needed, our courier and freight partners. We keep you updated and explain the outcome clearly.
Photo to come: SNL Express team investigating a reported shipment issue with partners
Help us keep your shipment safe
- Pack items securely with padding on all sides
- Describe the contents and value accurately
- Check our prohibited items list before you pack