Check before you pack
Prohibited and restricted items
Some items cannot be sent abroad, and others need approval or special packing. Rules differ by destination, so if you are unsure, ask us before you pack.
Prohibited or restricted?
Prohibited
These items cannot be sent at all, for safety, legal or customs reasons.
Restricted
These items may be sent only with approval, special packing or extra documents, and only to some destinations.
Ask us
Not sure? Check an item
Tell us what you want to send and where. We will tell you if it can go and how to pack it.
If your item is accepted
Packing restricted items safely
- Keep liquids sealed and wrapped in a leak-proof bag
- Keep batteries inside the device where possible
- Keep food in its original sealed packaging
- Declare every item clearly on the customs form
Tip: We will tell you exactly what is needed when we confirm your pickup.
Read the Shipping GuideFAQ
Common questions
Prohibited items cannot be sent at all. Restricted items may be sent only with approval, special packing or extra documents, and rules differ by destination.
All clear? Let's get it moving
Request a pickup and we will confirm everything before we collect.