Privacy policy

SNL Express (Pvt) Ltd ("SNL Express", "we", "us") is an international courier company based at 238/A, Maduruwita, Makawita, Ja-Ela, Sri Lanka. We are responsible for the personal information described in this policy.

Information you give us: your name, phone or WhatsApp number, email address, company name, pickup and delivery addresses, receiver details, shipment details (contents, value, weight and size) and any documents or photos you upload, such as invoices or packing lists.

Information collected automatically: your device and browser type, pages visited, how you use the site and an approximate location based on your IP address.

We do not ask for: national identity card numbers, passport numbers or payment card details through this website.

We use your information to:

• Respond to your enquiries and send quotes
• Arrange pickups, shipments, customs clearance and deliveries
• Send updates about your shipment by WhatsApp, phone or email
• Manage business accounts and billing
• Improve our website and services
• Meet our legal and customs obligations

We only send marketing messages if you have opted in, and you can opt out at any time.

We share only what is needed with:

• Courier and freight partners who carry your shipment to its destination, including partners outside Sri Lanka
• Customs authorities in Sri Lanka and the destination country, as required by law
• Service providers who help us run this website, store form submissions and send emails, under agreements that protect your data
• Authorities when the law requires it

We never sell your personal information.

We use essential cookies to make the website work. With your consent, we also use analytics and marketing cookies to understand how the site is used and to measure our advertising. You can accept or decline these at any time using the "Cookie settings" link in the footer.

We keep enquiry and shipment information for as long as we need it to provide our services and meet legal, tax and customs requirements.

We use secure connections, access controls and trusted service providers to protect your information. Uploaded documents are stored privately and are only seen by our team.

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong
• Delete your information, where we are not required to keep it
• Stop using your information for marketing
• Withdraw any consent you have given

To make a request, use the form below or email us.

For any privacy question, contact us at info@snlexpcmb.com, on WhatsApp at 071 235 5743 or by post at 238/A, Maduruwita, Makawita, Ja-Ela, Sri Lanka.

We may update this policy from time to time. The date at the top shows when it last changed.