Terms of service
Last updated:
These terms apply when you use our website or ask SNL Express (Pvt) Ltd to collect, ship, clear or deliver a shipment for you.
On this page
Our services
We provide international courier, document and parcel delivery, air freight, customs clearance, cargo handling and transport. We may use trusted partners in Sri Lanka and abroad to carry out part of a service.
Quotes and bookings
A quote or a pickup request made on our website or by WhatsApp is not a booking. Your shipment is booked only when we confirm the price and collection time with you. Quotes are based on the information you give us and may change if the shipment is different when we collect it.
Prices and payment
Courier prices are based on weight and destination. We weigh shipments at collection and confirm the final price before sending. Business account customers are invoiced monthly under their account terms.
Your responsibilities
You agree to:
- Give accurate details of the sender, receiver, contents and value
- Pack your shipment securely for its journey
- Provide any documents, permits or licences your goods need
- Make sure someone is available at the pickup address at the agreed time
Prohibited items
You must not send items that are prohibited by law, by us or by the destination country. See our Prohibited and Restricted Items page. We may refuse, hold or return any shipment we believe breaks these rules, and you are responsible for any costs or penalties that result.
Customs, duties and taxes
Customs authorities may inspect, delay or hold any shipment. Duties, taxes and charges are set by the authorities, not by us, and are payable by the importer or receiver unless we agree otherwise in writing. We clear shipments directly under our customs licence or through licensed partners.
Collection and delivery
We collect from the address you give us and deliver to the receiver's address. If delivery cannot be made, we will contact you or the receiver to arrange the next step.
Delays
Delivery times we give are estimates, not guarantees. We are not responsible for delays caused by customs, weather, airline schedules, incorrect information or events outside our control.
Loss or damage
We take care with every shipment.
Using our website
Information on this website is for general guidance and may change. You must not misuse the website or its forms. Content and images on this website belong to SNL Express or are used with permission.
Changes and law
We may update these terms from time to time. The version shown here applies to shipments booked after the last updated date. These terms are governed by the laws of Sri Lanka.
Questions about these terms? Email info@snlexpcmb.com or message us on WhatsApp at 071 235 5743.