Help centre
Shipping guide
Everything you need to send documents and parcels abroad from Sri Lanka, in plain English. Still stuck? Our team is one message away.
01 Before you book
What we need from you
- Destination country and city
- What you are sending and its approximate value
- Approximate weight and size
- Sender and receiver names, addresses and phone numbers
- Your pickup address and a preferred date
02 Packing documents
Packing documents
- Keep papers flat in a firm envelope or folder
- Use clear sleeves for certificates and originals
- Keep a copy of everything you send
Tip: Tell us about any deadline when you book.
03 Packing parcels
Packing parcels
- Use a strong box with room for padding
- Wrap each item separately
- Fill every gap so nothing moves
- Seal all seams with packing tape
- Remove or cover old labels on reused boxes
Tip: Not sure? Leave the box open and we will help when we collect.
04 Weight and pricing
How pricing works
Our courier rates are based on weight and destination. A home scale is fine for an estimate. We weigh your shipment at collection and confirm the price before it is sent.
How to measure: Measure the length, width and height of the box in centimetres at the widest points.
05 Customs
Customs declarations explained
Every international parcel needs a short description of its contents and their value. Be specific: "two cotton shirts and three books" is better than "gifts". We complete the declaration with you, so your parcel is not held at the border.
Keep handy: receipts or invoices for the items, if you have them.
06 Restricted items
Items you cannot send
Some items are banned or need special approval, and rules differ by country. Check our list or ask us before you pack.
07 Pickup
How pickup works
Request a pickup online or on WhatsApp. We confirm the price and collection time, then our team collects from your home or office with our own vehicles. Please have your parcel ready and someone available at the address.
08 Tracking
Tracking and proof of delivery
You receive a tracking number when we collect. Use it on our Track page or send it to us on WhatsApp for an update. We share proof of delivery once your shipment arrives.
09 FAQs
Frequently asked questions
Booking
Request a pickup online or on WhatsApp with the destination, contents and weight. We confirm the price, collect from you and handle the rest.
Not yet. We confirm the price and collection time first. Your pickup is booked once we confirm.
Yes. Message us on 071 235 5743 with the same details.
Pricing
Courier rates are based on weight and destination. We confirm the exact price before we collect.
No. There is no payment when you request a pickup.
Customs and contents
Yes, every international parcel needs one. We complete it with you.
Many countries restrict food items. Check our Prohibited Items page or ask us first.
Delivery
Our busiest routes are China, Hong Kong, South Korea, India and Europe. Ask us about any other destination.
It depends on the destination and service. We give you an estimate with your quote.
Yes. We share proof of delivery once your shipment arrives.
Still have a question?
Ask us and we will reply by WhatsApp or email during opening hours.
Ready to send?
You know what to do. We will take it from here.